Refund policy

RETURNS & REFUNDS POLICY

Last updated: September 8, 2026

This Returns and Refunds Policy applies to purchases made through beamrow.com and delivered to customers in the United Kingdom, United States, and Australia.

Beamrow is operated by ZENDA08 MARKETING LLC.

1. 30-Day Return Policy

Beamrow offers a voluntary 30-day return period from the date you receive your order.

To request a return, contact:

contact@beamrow.com

Please include:

your order number;
the product you wish to return;
the reason for the return.

We will provide the appropriate return instructions and return address.

Please do not send products to our registered business address unless we specifically instruct you to do so.

2. Change-of-Mind Returns

For voluntary change-of-mind returns, products should:

be returned in good condition;
show no damage caused by the customer;
include the main components and accessories supplied with the product;
not show excessive use, installation or alteration;
be returned in the original packaging where reasonably possible.

The customer is responsible for the direct return shipping costs for a change-of-mind return unless Beamrow agrees otherwise or applicable law requires us to bear those costs.

3. United Kingdom — Statutory Cancellation Rights

UK consumers purchasing online generally have the right to cancel a distance contract without giving a reason within 14 days after receiving the goods.

After notifying us of the cancellation, the consumer generally has a further 14 days to return the goods.

Where required by law, refunds will also include the cost of the least expensive standard delivery option originally offered. Since Beamrow currently provides free standard delivery, there will normally be no original standard delivery charge to refund.

Our voluntary 30-day return period is additional to these statutory rights.

4. United States

For customers in the United States, Beamrow provides the voluntary 30-day return policy described above.

Nothing in this policy limits any rights or remedies available under applicable federal or state consumer protection law.

5. Australia

Australian customers also benefit from our voluntary 30-day change-of-mind return policy.

Australian Consumer Law does not generally require a business to accept a return simply because a consumer changed their mind. However, when a business voluntarily provides a change-of-mind policy, it must follow that policy.

This voluntary policy does not limit the consumer guarantees under the Australian Consumer Law.

6. Faulty, Damaged, Incorrect or Incomplete Products

arrives damaged;
is defective;
is materially different from what was ordered or described;
is missing essential parts;
or you received the wrong item.

Please provide your order number and a description of the issue. We may reasonably request photographs or videos to help assess the problem.

Where the issue is our responsibility or applicable consumer law requires us to provide a remedy, the customer will not be required to bear costs that legally fall on Beamrow.

7. UK Faulty Goods Rights

UK statutory rights regarding faulty, misdescribed or unsuitable goods remain fully unaffected by this policy.

Under the Consumer Rights Act 2015, UK consumers have a statutory short-term right to reject qualifying faulty goods during the first 30 days, with additional repair, replacement, price-reduction or refund rights potentially applying afterwards.

8. Australian Consumer Guarantees

Products supplied directly to Australian consumers are subject to the Australian Consumer Law, including mandatory consumer guarantees. These rights also apply to overseas businesses selling directly to Australian consumers.

For a major problem with a product, the consumer may generally choose between a refund or replacement. For a minor problem, the business must generally be given an opportunity to provide an appropriate remedy, such as a repair.

These rights cannot be excluded by our 30-day return policy.